FREQUENTLY ASKED QUESTIONS
GENERAL
Where are the products manufactured?
All EDGE products are manufactured in the USA in FDA-registered, cGMP-compliant facilities and ship from our fulfillment center in Brooklyn, NY.
When will I receive my order?
US orders are delivered in 4-6 business days from dispatch. International orders ship worldwide from Brooklyn, NY, take longer depending on destination, and shipping is calculated at checkout. You get a tracking email as soon as your order ships.
Do you ship Internationally?
Yes. Everything ships from Brooklyn, NY. US orders are delivered in 4-6 business days. International orders ship worldwide and rates are calculated at checkout.
How can I cancel my order?
Orders can be cancelled before they are dispatched. Once you receive a tracking email your order is already on its way. Contact us at contact@edge.shop as soon as possible and we will help.
What is your refund policy?
If a product arrives damaged, contact us with photos and your order details and we will send a replacement or issue a full refund. Approved refunds are returned to your original payment method within 5 business days. Unopened items can be returned within 30 days of purchase.
What is the shipping cost?
Free US shipping on all orders over $85. Standard US shipping is $4.50. International shipping is calculated at checkout.
Can I track my order?
Yes. You will receive a tracking email within 24 hours of your order being confirmed, and it updates as your package moves.
SHIPPING & DELIVERY
The carrier says my package was delivered, but I have not received it.
Check with neighbors or nearby drop points first. If you still cannot find it, contact the carrier or reach us at contact@edge.shop and we will help sort it out.
What if I received a damaged item?
Contact us at contact@edge.shop with photos of the damage and your order details and we will arrange a replacement or a full refund.
SUBSCRIPTIONS
What is your subscription cancellation policy?
You can cancel anytime. Your subscription stays active until the end of the current billing cycle and does not renew after that.
What does the subscription give me?
Your protocol ships automatically every month so you never run out, at 10 percent off. Skip, swap or cancel anytime.
How can I manage my subscription?
Subscription management details are emailed to you after your first order. You can update, skip or cancel from there anytime.
PRODUCT QUESTIONS
Can I use EDGE if I'm under 18?
No. EDGE products are formulated for adults and are not for use by anyone under 18. Focus Fuel contains caffeine and Night Mode contains ingredients that are not suitable for minors.
Is EDGE safe for everyone to use?
EDGE products are formulated with carefully selected ingredients to support energy, focus, hydration and recovery. If you are pregnant, nursing, have a medical condition, or take any medication, consult your doctor before use. Night Mode contains St. John's Wort, 5-HTP and melatonin, which can interact with several medications including antidepressants, hormonal birth control and blood thinners, so check with your doctor before using it.
How long do tubs last after opening?
Once opened, we recommend using each product within 90 days for maximum freshness. Store in a cool, dry place and keep the lid sealed when not in use.
RETURNS & EXCHANGES
How long does it take to process a return or exchange?
Returns are processed within 5 to 10 business days of arriving at our facility. You get a confirmation email once it is done, and approved refunds reach your original payment method within 5 business days.
How do I return an item?
Contact us at contact@edge.shop with your order details and we will send you return instructions and the return address.
Can I return an item?
Yes. You can return unopened items in original condition within 30 days of purchase.
