Refund policy

Refunds and Returns

We want you running the protocol, not stuck with something that is not right for you.

30-day money-back guarantee

Try any EDGE product for 30 days. If it is not working for you, email
contact@edge.shop within 30 days of delivery and we will refund your order in full.

This applies even if the product is opened and part used. You do not need to send
anything back.

The guarantee covers your first order of any EDGE product, including first-order
offers. One guarantee claim per customer. For subscription orders, the guarantee
applies to your first shipment.

Unopened returns

Unopened items in original condition can be returned within 30 days of delivery for
a full refund. Email contact@edge.shop with your order details and we will send
instructions and the return address.

Damaged or incorrect orders

If your order arrives damaged or is not what you ordered, email contact@edge.shop
with your order number and a photo. We will send a replacement or issue a full
refund. This is separate from the guarantee above and does not count as your
guarantee claim.

Refunds

Approved refunds are issued to your original payment method within 5 business days.
Depending on your bank, it can take up to 10 business days to appear on your
statement.

Cancellations

Orders can be cancelled any time before dispatch. Email contact@edge.shop as soon as
you can. Once you receive a tracking email, your order is already on its way and the
guarantee above applies instead.

Subscriptions

You can cancel a subscription at any time from your account or by emailing
contact@edge.shop. Cancel before your next billing date to avoid being charged for
the next shipment.

EU and UK customers

If you are in the EU or UK, you have the right to cancel your order within 14 days of
delivery for any reason and without giving a justification, in addition to the
guarantee above. Email contact@edge.shop to start a cancellation.

Questions

Email contact@edge.shop. We aim to respond within 48 hours.